Complaints and returns

Complaints

  • In the event of non-performance or improper performance of the provisions of the agreement, the Customer has the right to file a complaint.
  • A complaint should include:

a) Customer data, i.e. first name, last name, address of residence, company name and registered office, contact telephone number, e-mail address,

b) designation of the subject of the complaint,

c) period of time to which the complaint relates,

d) circumstances justifying the submission of a complaint.

  • A Customer who is a Consumer has the right to request the following in a complaint:

a) replacement of the Goods with new ones,

b) repair of the defective Goods,

c) price reduction,

d) if the defect is significant, the Customer may withdraw from the contracts.

  • The Seller may refuse to replace or repair the Goods only if this would be impossible or would require excessive costs. In such a case, the Seller may propose another method of satisfying the claim.
  • The assessment of excessive costs takes into account the value of the item free from defects, the significance of the defect for the functionality of the Goods and any inconveniences that could occur on the part of the Customer in the event of another method of satisfying the claim proposed by the Seller.
  • The consumer has the right to choose the method of satisfying the claim and to change his claim if necessary.
  • Unless separate regulations provide otherwise, the Seller shall consider the Consumer's complaint within 30 days of its receipt. The Seller shall send the response to the complaint to the Consumer in paper form or on another durable medium to the Customer's address or e-mail address provided when placing the order.
  • In the event that the notification is not considered within the specified period, it should be deemed to have been accepted by the Seller. A claim for withdrawal from the contract, if not considered in time, is not tantamount to acceptance of the complaint.

INSTRUCTION ON WITHDRAWAL FROM THE CONTRACT

Right to withdraw from the contract

  • In accordance with the wording of art. 27 of the Act of 30 May 2014 on Consumer Rights, each Customer who is also a Consumer has the right to withdraw from a contract concluded at a distance within 14 days, without giving a reason. The withdrawal period is counted from the moment the Customer takes possession of the Goods personally or by a third party authorized by him to receive the Goods, other than the carrier.
  • The right to withdraw from the contract does not apply to the Customer who is also a Consumer, in relation to contracts specified in art. 38 of the Act of 30 May 2014 on consumer rights.
  • To exercise the right to withdraw from the contract, the Seller must be informed, i.e. 

Power Zone LLC

1013 Centre Rd.

Suite 403-A

Wilmington, DE 19805

 an unambiguous declaration of intent to withdraw from the contract:

a) in electronic form to the address info@power-zone.store

  • The Customer may use the declaration of withdrawal from the contract, constituting Annex No. 1 to the Regulations of the Online Store. Using the form is not mandatory, and it is not a condition for the proper withdrawal from the contract by the Customer.
  • To meet the 14-day deadline for withdrawal from a contract concluded at a distance, it is sufficient to send a declaration of intent to withdraw before the expiry of the indicated deadline.

Effects of withdrawal from the contract

  • Withdrawal from the contract by the Customer is tantamount to recognizing the contract as not concluded, which releases the Customer from any obligations towards the Seller.
  • The Seller returns to the Customer all payments received from him.
  • Withdrawal from the contract results in the Seller returning all payments received from the Customer, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard method of delivery offered in our Online Store). The refund is made using the same payment method that the Customer used, unless the Customer has expressly agreed to another payment refund method that does not involve any additional costs for him.
  • The online store will withhold the refund until the Goods are received or the Customer confirms their return, in the absence of the Seller's obligation to personally collect the Goods.
  • The Customer is asked to return the Goods immediately, no later than within 14 days from the date of submitting the declaration of will to withdraw
  • The Customer is obliged to bear only the direct costs of delivering the Goods.
  • The Consumer is liable only for the reduction in the value of the item resulting from its use in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the item.